Strategic Diversity Management

This process aligns internal systems such as recruitment, hiring, promotions, mentoring, performance appraisal, and others, so that employees feel recognized - fairly and equitably for their achievements at work.

This may include strategies to help the organization appeal more directly to the unique needs and tastes of specific ethnic, gender, age groups and other consumer constituencies.

Does the profile of the staff reflect the profile of the organization’s customers? If not, what can be done so that customers feel more important than the organization’s bottom line?